Staff Product Designer · Seattle

I’m a product designer who makes complex things clear and useful.

For 20 years I’ve taken products from messy requirements to shipped, accessible code. Most recently, that’s debt and payment tools for Veterans on VA.gov.

Case studies

My work on VA.gov through Friends From The City, from new features to how our team works.

VA.gov Payments page with an Action required list of payment tasks.

01 · Service design across systems

Bringing a Veteran’s payments into one place

One view for overpayments, copays and travel pay in My VA. Launches Nov 11, 2026.

Relief options step with hardship suspension selected.

02 · Product strategy in a regulated space

A way to pause debt collection, without hiding the risk

Veterans can pause collection during a hardship and see the risk first. Launched July 2026.

Zero-income warning shown above an income field on VA.gov.

03 · Accessibility in design and code

Making accessibility part of how we work

From flagging issues in reviews to fixing them in code, across 4 apps.

Pull request with a before-and-after screenshot table.

04 · Design ops and AI workflows

Cleaning up our design tools and process

Moved our design history, got 4 apps back on tokens, and built AI tools for the team.

What I bring

Prototyping in code

I prototype with real components, keep design and code in sync, and ship front-end fixes myself.

Accessibility from the start

I test with VoiceOver, zoom and axe, and fix problems at the source.

Practical AI workflows

I build AI workflows for busywork, share them with my team, and review the results.

Leadership and teaching

I’ve also managed a team of 4, and I like teaching what I build, most recently our Figma migration for another VA team.

Earlier work · 2009–2022

Before the VA

For 13 years I led a small team designing and building websites for nonprofits, from research to launch. I also connected the tools behind our fundraising, so marketing could run campaigns across channels and see what was working.

+55%

Donation revenue after the Seattle Urban Academy relaunch

Bounce rate after World Concern’s 2020 redesign

Designers and developers I led at CRISTA